Warranty

An image of a close up of a Mason Quartz Nero Marquina worktop with a chopping board with lemons and a sprig of mint

Mason Quartz guarantees the registered owner of installed Mason Quartz product against any manufacturing defects for a period of Twenty Five (25) Years from the date of purchase. This warranty is limited to the purchaser of Mason Quartz surfaces and is not transferable.

How to obtain your Mason Quartz 25-year Warranty

Mason Quartz 25-year warranty is available to a Mason Quartz customer who has recently had a Mason Quartz product installed in their homes or premises by approved fabricators and distributors, along with proof of purchase dated within the last 6 months.

To activate your warranty, you will need to provide a proof of purchase and complete the online form below. The warranty will only be valid if the online registration is completed within 6 months of the date of purchase. If these requirements are not met, or if the information provided by you is incomplete or incorrect, Mason Quartz reserves the right not to offer the 25-year warranty.

What the Warranty does covers

The warranty covers any manufacturing defects and if any manufacturing defect occurs during the warranty period, we will repair or replace the defective Mason Quartz product. However, we cannot guarantee that colours will match exactly after an extended period of time.  We will make every effort to provide as close a match as possible.  We are not able to supply replacements for colours that have been discontinued and in such circumstances we will supply the closest match currently available in our Mason Quartz collection for the defective parts and for those parts which are immediately adjacent. 

What the Warranty does not cover

This warranty does not cover faulty or improper fabrication and / or installation.

Any damage directly or indirectly caused by any action, work or any other intervention carried out by third parties not related to Mason Quartz, such as problems caused by incorrect finish or preparation of the product by inappropriate installation methods or by any other modification or manipulation of the original Mason Quartz product, such as variations in colour, thermal shock, thermal impact, impact damages, misuse or an inappropriate chemical treatment, performed by third parties not related to Mason Quartz.

Damage resulting from improper use, including, but not limited to:

  1. use of the product for purposes other than for which it was intended
  2. use of the product in a way that does not comply with the applicable technical or safety standards
  3. failure to follow the user maintenance manual
  4. exposure of the product on the exterior of buildings

Variations in colour, tone, shade, particle structure or gloss level variances in the material derived from natural changes over time occurring in the different components of the product.

This warranty does not cover temporary marks on the Mason Quartz products including but not limited to metal marks, fingerprints or smudges or other temporary marks made by household utensils.

Activate Your 25-Year Warranty

 

Get in touch

Mason Quartz is an exclusive range of quartz supplied and fitted in Ireland by Granite Tops. If you would like to see our quartz in the showroom, please call today for a viewing.

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